With Alertel, trigger an automated SMS alert to your staff, on-call teams or emergency contacts in seconds. Simple, reliable and instant.
What is an SMS alert with Alertel?
An SMS alert is the most direct way to notify your teams of an incident, a crisis or a critical event. Alertel lets you send automated text messages to a predefined contact list, with real-time delivery receipts.
From a web interface or via the API, choose your recipients, write your message and trigger the alert in one click. The platform automatically handles deliverability, retries and reporting.
SMS alert use cases
Whatever your industry, Alertel SMS alerts adapt to your scenarios: on-call operations, business continuity, public alerts, crisis management.
On-call operations
- Alert the technician as soon as monitoring detects an anomaly
- Automatic escalation if there is no response
- Triggered directly from your monitoring tool
Business continuity
- Notify people during a service outage or a major incident
- Simultaneous delivery to hundreds of contacts
- Acknowledgement by keypad (DTMF) confirmation
Public alert
- Send emergency instructions to a targeted group
- Geographic or list-based targeting
- SMS combined with automated voice calls
Why choose Alertel for your SMS alerts?
Alertel is a solution designed and operated in France, built for organisations and public authorities that simply cannot afford to miss a critical alert.
Deliverability > 99%
- European carrier-grade infrastructure
- Multi-carrier routing
Automatic escalation
- If the first contact does not respond, the SMS moves on to the next one
- Configurable retries
Full reporting
- Delivery status per contact
- Alert history
- CSV export
How do you trigger an SMS alert?
Alertel fits into your existing environment and offers 4 ways to trigger your SMS alert.
Web interface
In a few clicks from your Alertel dashboard
REST API / Webhook
Direct integration with your monitoring system or applications
Incoming email
An incoming email automatically triggers the SMS alert
Example of an SMS alert message:
“Alertel – Incident detected on server PROD-01. Immediate action required. Reply YES to confirm you are handling it.”
SMS alerts and voice alerts: the winning combination
For critical situations, Alertel lets you combine SMS + automated voice calls in the same alert scenario.
- The SMS is sent first for immediate notification
- If no acknowledgement is received within X minutes, a voice call is triggered automatically
- Escalation can go all the way up to the on-call manager
Good to know: Alertel also offers event-triggered alerts — automatically send an SMS alert from any IT event, email or monitoring signal.
Try the Alertel SMS alert solution for free
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FAQ
What is the Alertel SMS alert?
An SMS alert instantly sends a text message to a contact, a team or a distribution list to relay urgent information, either when a voice call is not needed or in addition to one.
When should I use SMS rather than a voice call?
SMS is well suited to follow-up information, confirmations or non-critical alerts that need a written record. For emergencies requiring immediate action, an automated voice call remains more reliable, as it grabs attention far more effectively than a passive notification.
Can SMS and automated calls be combined?
Yes. Alertel lets you combine both channels in a single scenario, with smart detection of mobile numbers, to maximise the chances that an urgent message is received and acted upon quickly.
How do I trigger an SMS alert?
An SMS can be triggered manually from the web interface, automatically through an API/Webhook integration, or generated from an email or a monitoring event according to the rules you define.