Why use the Alertel API?
The Alertel API bridges your business software and the real world. It lets your existing applications (ERP, CRM, monitoring) ‘speak up’ and trigger physical actions (calls, SMS) automatically, without changing the way you work.
Full Automation & Time Savings
Eliminate low-value manual tasks. As soon as your system detects an anomaly or an event, the API instantly triggers the alert scenario to the right person, 24/7.
One Gateway for Everything
No need for multiple providers. Centralise all your flows (marketing SMS, technical alerts, HR notifications) through a single secure interface. Simplify your architecture and reduce management costs.
Reliability & Feedback Loop
The API doesn’t just send — it reports back. Retrieve the real-time status of your alerts in your own dashboards: message sent, received and, above all, acknowledged by the recipient.
Zero Infrastructure to Manage
Harness the power of a telecom infrastructure hosted in France without installing any hardware. Connect over HTTPS and benefit immediately from our high-availability carrier routes.
Seamless interoperability with your ecosystem
IT Monitoring
Turn a server error log into an on-call phone call.
Business Apps & CRM
Automate customer notifications and appointment reminders.
IoT & Industry
Alert security in the event of an intrusion or machine failure.
How does the API integration work?
A seamless workflow from incident detection to resolution.
Sending the Signal
Everything starts with your system (server, ERP, IoT sensor). As soon as an event occurs, your software sends a secure request (HTTPS) or a simple email to our servers.
The Transformation
Our platform instantly converts your data into a clear message:
Text-to-speech (TTS): the text becomes a natural voice.
Formatting: generation of rich SMS or emails.
Targeting: immediate selection of your pre-configured distribution list.
Secure Acknowledgement
The recipient receives the alert and must confirm it to stop the procedure:
By phone: by pressing key 1 (DTMF).
By SMS / email: by clicking a unique confirmation link.
The status is sent back to your software in real time (Webhook).
FAQ
How does Alertel's API/Webhook integration work?
The Alertel platform can be triggered directly from your business tools via an API or a webhook: an event detected in your information system (monitoring, ERP, business software) automatically triggers a call or an SMS, with no manual intervention.
What kinds of events can trigger an alert through the API?
An alert can be triggered by a standard API call, an incoming webhook, semantic analysis of an email containing a critical keyword, conversion of a monitoring SMS, or a threshold being exceeded by an IoT sensor.
Does the API integration require complex development?
No. The API relies on standard HTTP calls and dedicated documentation; it usually plugs into your existing tools (monitoring, ticketing, IoT) without heavy development on your side.
Can I track the status of a triggered alert through the API?
Yes. Every trigger can be tracked (call status, DTMF acknowledgement, escalation) and this information can be sent back to your systems for full traceability.