Trigger a public alert instantly with ALERTEL: inform, warn and send clear instructions to residents, staff or service users through automated voice calls and SMS alerts.
Who is the mass notification solution for?
Local authorities & crisis management
When events threaten public safety, our mass notification system lets local authorities respond in record time. Send life-saving instructions in the face of major risks:
- Natural hazards: floods, storms, earthquakes.
- Technological hazards: industrial accidents, public health alerts.
- Community life: municipal information, roadworks, local arrangements, targeted information campaigns.
Organisations & Businesses
Automated calls let you instantly mobilise your staff or specific groups to ensure business continuity:
- Safety: building evacuation procedures or heatwave / vulnerable-people plans.
- Operations: service updates, business continuity (BCP) or urgent order notifications.
How it works
Preparing and launching an alert campaign takes 3 steps through a secure web interface, available 24/7 from any device (computer, tablet or smartphone).
1. Prepare your distribution lists (targeting the population)
2. Create your alert message (voice or SMS)
3. Launch your alert campaign in seconds
Campaigns are launched from the ALERTEL interface in a highly secure way, from any smartphone. Simply choose:
Tracking your alert campaign
ALERTEL takes your mass alert campaigns further with genuine delivery tracking: ask recipients to confirm they have received an automated call or an SMS alert.
For automated calls, add a keypad menu (DTMF) at the end of the message. For SMS campaigns, a secure link lets recipients confirm they have read the message in a single click.
Number escalation
If the landline does not answer, the system automatically switches to the mobile number.
Smart retries
Schedule several attempts (e.g. 3 calls 5 minutes apart) to maximise delivery.
Detailed reports
Instantly export a report listing reached recipients, failures and confirmations.
Acknowledgements
Visual, timestamped proof of receipt via keypad (DTMF) or secure link.
Best practices for effective public alerts
Test regularly
Run non-urgent information campaigns to check the quality of your distribution lists and get residents used to the alert system.
Keep your lists up to date
Keeping phone numbers up to date is essential. Regularly clean out unassigned numbers for maximum reliability.
Prepare your messages in advance
Prepare template messages (flooding, shelter-in-place, road closure, staff evacuation) to save time during crisis management.
Why choose phone calls for your alerts
In an emergency, every second counts.
Unlike social media or email, which may be checked too late, a phone call demands immediate action. A ringing phone grabs attention anywhere, whether people are at home or on the move.
Combined with SMS, automated calls deliver reliable, fast crisis communication.
Mass Notification FAQ
FAQ
What is a public alert and who is it for?
A public alert lets you send a voice message or an SMS to all residents of a town or a targeted area within minutes. It is mainly designed for local authorities as part of their emergency response plans (such as France's municipal safeguard plans, PCS), as well as for businesses and organisations that need to inform a large number of people quickly.
Can I target only a neighbourhood or an at-risk area?
Yes. Delivery is based on segmented lists (neighbourhoods, flood zones, specific groups) with Excel file import and dynamic recipient filtering, so only the people actually concerned are alerted.
Which delivery channels are available?
You can trigger an automated phone call, an SMS, or both together with smart detection of mobile numbers, depending on the urgency of the message and the target population.
How long does it take to trigger a public alert campaign?
Once the distribution list and message are ready (audio file, phone recording or text-to-speech), triggering is almost instant from a secure web interface available 24/7.